Client Engagement Associate (US-Based)

Job Title: Client Engagement Associate (US-Based)
Location: DHA Phase 8, Lahore (On-site)

Working Hours:

• Summer: 6:00 PM to 3:00 AM
• Winter: 7:00 PM to 4:00 AM

Industry: IT Managed Services
Reports To: Business Development Manager

Position Overview:

We are seeking a results-driven and persuasive Client Engagement Associate with exceptional communication and negotiation skills. The ideal candidate will have a minimum of 2 years of outbound calling experience, preferably with U.S.-based clients, and a strong track record in lead generation within fast-paced environments. Experience in the IT managed services sector (helpdesk, cybersecurity, networking) is a significant advantage. This role plays a key part in initiating client relationships and supporting the company’s overall sales growth.

Key Responsibilities:

• Make high-volume outbound calls to potential U.S.-based clients daily.
• Generate and qualify leads through structured scripts and customized outreach.
• Clearly present company services and value propositions; handle objections confidently.
• Book qualified appointments or demos for the sales team.
• Keep detailed lead records and follow-up activity in CRM systems (e.g., HubSpot, Salesforce).
• Collaborate with sales and marketing to refine outreach and targeting strategies.
• Continuously monitor industry developments, client pain points, and competitive offerings.
• Meet or exceed weekly performance goals and KPIs.

Qualifications & Skills:

• At least 2 years of cold calling or outbound sales experience.
• Experience working with U.S.-based clients is highly preferred.
• Background in IT services (helpdesk, networking, cybersecurity) is a strong plus.
• Fluent in English, with excellent communication (spoken and written) skills.
• Confident negotiator with the ability to handle objections and close leads.
• Goal-oriented, self-motivated, and capable of working independently or with a team.
• Proficient in CRM tools such as HubSpot, Salesforce, or Sales Navigator.

Benefits:

• Health Insurance
• Fuel Allowance
• Market-Competitive Salary

Job Type: Full-time

Pay: Up to Rs75,000.00 per month

Work Location: In person