Client Relationship Coordinator

JOB_REQUIREMENTS

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Salary

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Serve as the primary point of contact for assigned clients, ensuring timely and professional communication.
Understand client needs and business objectives to ensure product adoption and satisfaction.
Handle client queries, troubleshoot issues, and provide prompt resolutions to enhance the client experience.
Collaborate with internal departments (Engineering, Support, and Operations) to address client feedback and improve services.
Track key account metrics (e.g., client satisfaction scores, retention rates, product usage).
Prepare and present regular reports on client status, feedback, and improvement opportunities.
Participate in client on-boarding and training sessions to ensure smooth transitions and understanding of services.

Requirements

Bachelor’s degree in Business, Marketing, Communications, or a related field.
Minimum 2 years of proven experience in Customer/client Success, Account Management, or similar client-facing role.
Excellent verbal and written communication skills in English.
Comfortable working in US Shift (5 PM to 2 AM) to accommodate international clients.
Proficiency in CRM systems (e.g., Salesforce, HubSpot) and customer success tools.
Preference will be given to female candidates.

Benefits

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