Client Retention Specialist

Key Responsibilities – Client Retention Specialist

• Manage and nurture relationships with existing customers to ensure high satisfaction and long-term retention
• Proactively engage customers approaching renewal to prevent churn and address concerns in advance
• Identify at-risk accounts and implement effective retention strategies to minimize cancellations
• Conduct regular follow-ups through calls, emails, and CRM touchpoints
• Understand customer needs and recommend suitable upgrades or add-on services
• Drive revenue growth through upselling and cross-selling opportunities
• Meet assigned retention, renewal, and upsell targets
• Handle objections, complaints, and service-related issues in a professional and timely manner
• Coordinate with Technical and Operations teams to resolve customer issues efficiently
• Maintain accurate and up-to-date records of customer interactions, renewals, and upsells in the CRM
• Gather customer feedback and share insights with management for service improvement
• Ensure compliance with company policies and communication standards
• Prepare periodic reports on retention performance, churn rates, and upsell revenue

What We Offer

• Competitive base salary plus commission
• Career growth and advancement opportunities
• Shift timings: 7:00 PM – 4:00 AM
• Interested candidates may send their resume to hr@unisoftwares.com or share it via WhatsApp at 0301-9069539

Job Type: Full-time

Pay: Rs140,000.00 per month

Ability to commute/relocate:

• Lahore Johar Town: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you comfortable working night shift?

Experience:

• client retention : 2 years (Required)

Work Location: In person