Client Service Officer (MENA)

Tickmill is looking to hire a Client Service Officer that will help the Company with expanding its business operations for multi-asset products in MENA Region.

The Client Service Officer is responsible for providing comprehensive customer service and support to clients by handling trade queries, resolving issues related to execution delays and account management.

About Tickmill: Tickmill is an award-winning, multi-regulated broker offering a wide range of asset classes including CFDs on Forex, Stocks, Indices, Commodities, Cryptocurrencies and bonds, as well as Exchange Traded Derivatives (Futures & Options). The Tickmill Group was established in 2014, and employs over 270 individuals through its offices in London, Cyprus, Estonia, South Africa and several other regional offices globally.

Our philosophy is based on trust, transparency, and diversity, reflected in both our workplace culture and outstanding customer support. Our employees, a multilingual team of highly skilled professionals from every continent, are the backbone of the company. Their hard work and dedication are what makes it possible to rank among the best in the industry.

Tickmill offers a competitive benefits package, hybrid work model, team-building events, and many opportunities for professional growth.

What the job looks like:

• Provide comprehensive customer service and support to clients by handling trade queries, resolving issues related to execution delays and account management.
• Assist clients to understand the market trends, tools and resources available.
• Proactively engage with clients to prevent churn, addressing their concerns, offering personalized solutions and providing ongoing support to ensure long-term retention.
• Troubleshoot issues related to trading platforms such as login problems, platform navigation and other technical difficulties.
• Handle translations from English to Arabic.
• Attend live events and Expos.
• Present the company's value proposition to potential partners, negotiate terms, and close partnership deals.
• Support existing clients over the phone, covering new leads, retention of existing clients, and prospecting new clients on SM platforms.

What you need to do the job:

• Excellent command of English and Arabic language.
• Previous working experience in the Financial Services in a similar position, will be considered an advantage.
• College or university degree.
• Positive can-do attitude, Self-motivation and results orientation.
• Outstanding negotiation & communication skills.
• Ability to work in a high-pressure and fast-moving environment.
• High level of work ethic.

What to expect:

• Attractive Remuneration package based on qualifications and experience (including Discretionary Bonuses to reward exceptional performance).
• Opportunities to learn and grow through our "Employee Training & Development program".
• A Unique opportunity for a career in a global, fast-growing company.
• Loyalty and Birthday Benefits.

What to expect from our recruitment process:

1. First interview with hiring managers or an HR call
2. Psychometric test
3. Final interview with top management

We are an equal opportunities employer and welcome applications from all qualified candidates.