Client Services Executive (Sales)

Job Description - Client Services Executive (Sales)

Works closely with: Art & Design Consultant and Design Projects Supervisor

Location: Nad Al Sheba, Dubai
Type: Full-time

Position Overview:

We are looking for a proactive and client-oriented Client Services Executive with a strong focus on sales support and account development. In this role, you will act as a key liaison between the company and its clients, ensuring smooth service delivery while actively identifying opportunities to grow and strengthen client relationships. You will collaborate closely with the Art Consultant and the marketing and design teams to support deal closures, manage client communications, and contribute to ongoing business growth initiatives.

Key Responsibilities-

Client Servicing & Project Management:

· Act as a primary point of contact for assigned clients, providing excellent service and timely support

· Build and maintain strong client relationships to foster trust, loyalty, and repeat business

· Assist the team with timelines and follow up on leads, proposal creation, and contract preparation with the General Manager and Art Consultant.

·* Identify opportunities for upselling* and cross-selling relevant products or services

· Support the end-to-end sales process, from onboarding to after-sales service

· Track client orders, project timelines, and service delivery milestones

· Maintain accurate records in CRM systems (e.g., Salesforce, HubSpot), including notes, activity logs, and pipeline updates

· Prepare client-facing reports, presentations, and follow-up materials

· Liaise with internal departments (marketing, production, logistics) to coordinate client needs from end to end.

· Support client events, campaigns, or activations alongside with marketing teams

· Escalate service or sales issues promptly to management and propose solutions

· Build new leads and opportunities for sales of art, design or corporate gifts.

Artwork & Product Sales:

· Manage all inquiries and sales related to artworks and products with the Art Consultant and Client.

· Oversee the full sales and commission process for Tanween products.

· Oversee the full sales and commission process for Artwork exhibited in the Gallery.

· Maintain and regularly update the inventory of available artworks and products.

· Ensure all pricing, sales agreements, and commissions comply with Tashkeel’s internal policies and artist agreements.

· Coordinate the packaging and delivery of sold artworks, ensuring they are handled and presented professionally with the Production Coordinator.

· Keep accurate records of all sales, commissions, and client transactions for internal reporting and analysis.

· Plan and support promotional initiatives such as exhibitions, open days, and networking events to boost sales.

·* Curate and assemble custom product sets for holidays, corporate gifting, and special occasions.*

Required Skills & Qualifications:

· Bachelor’s degree in Business, Marketing & Sales, Communications, or a related field

· 2-5 years of experience in client services, sales support, or account management

· Familiarity with sales pipelines, KPIs, and customer lifecycle management

· Basic knowledge of B2B or high-end B2C sales strategies

· Strong communication and interpersonal skills

· Comfortable working in a target-driven environment

· Strong attention to detail and organizational skills

· Proficiency in Microsoft Office, Google Workspace, and CRM tools

· Ability to manage multiple clients and projects simultaneously

· Customer-centric mindset with a drive for results

· Monitored and consistently met or exceeded sales targets; highlighted in resume to demonstrate a results-oriented approach

· Well-spoken in English & Arabic

· Driving License is mandatory

Our Offer:

· Residency Visa

· Competitive salary with performance-based incentives

· Company health insurance

· Training and professional development

Job Type: Full-time

Ability to commute/relocate:

• Dubai: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• • Driving License is mandatory

Experience:

• client services, sales support, or account management: 3 years (Required)

Language:

• English & Arabic (Preferred)

Willingness to travel:

• 100% (Preferred)