Client Services - Junior Technology Specialist - Information Technology Services

Summary

Provide technology support for the campus community with excellent customer service. Work in one specific functional area within ITS Client Services to develop a technology specialization. This is the entry-level position for student jobs in ITS Client Services.

Career Readiness Competencies:

• Career & Self-Development
• Teamwork
• Technology

Essential Functions

• Interact with all members of the campus community in a polite, professional, and friendly manner
• Resolve technology issues for the campus community
• Accurately document all steps taken to resolve issues
• Assist in the creation of technology-related documentation for internal (ITS) and external (campus) use
• Other duties as assigned

Minimum Qualifications

• Must be available to work a minimum of 12 hours per week
• Familiarity with Windows, Mac, and at least one mobile device OS
• Must be able to lift a minimum of 50 lbs.
• Detail oriented
• Customer focused mentality

Additional Information

• Previous IT or customer service experience preferred
• Previous experience with using a ticketing system and/or Outlook calendar preferred
• To see which functional areas you could be a part of and to apply, please visit www.bgsu.edu/its/workoncampus and click the Apply Now button

Bowling Green State University is an Equal Opportunity Educator and Employer. We are committed to ensuring an equal employment opportunity for all applicants and encourage applications from all regardless of sex, race, veteran-status, disability, age, gender identity, genetic information, religion, or sexual orientation. EEOC Know Your Rights Poster: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Bowling Green State University, please call 419-372-8421 or email ohr@bgsu.edu.

BGSU is an E-Verify employer. If hired into this position, you will be required to provide satisfactory proof of employment eligibility by providing acceptable, original forms of identification for employment verification via the Federal I-9 employment verification process. A list of acceptable documents can be seen here: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents