Client Services Manager

Position Overview

The Client Services Manager will be responsible for managing and enhancing client relationships and ensuring the successful delivery of projects.

Responsibilities

• Act as the primary point of contact for key clients, facilitating clear and effective communication between clients and internal teams.
• Build and maintain strong, long-lasting client relationships by understanding their business objectives, challenges, and needs.
• Oversee the planning, execution, and delivery of client projects, ensuring they are completed on time, within scope, and within budget.
• Address and resolve client issues and concerns promptly, ensuring positive outcomes and maintaining client trust.
• Prepare detailed monthly reports on project status, performance metrics, and client feedback, providing insights and recommendations for improvement.
• Identify opportunities for account growth and new business development and support the preparation of proposals and pitches.
• Stay informed about industry trends and client markets to offer valuable insights and recommendations to the internal team and client.

Education

• Bachelor’s degree in marketing, Business Administration, Communications, or a related field.

Experience

• Minimum 2 years of experience in client services, and mainstream advertising agencies.

Skills and Competencies

• Can-do Attitude
• Strong communication and interpersonal skills.
• Proven team management abilities.
• A collaborative and proactive approach.
• Client-focused mindset.
• Excellent organizational and project management skills.
• Proficiency in MS Office (Word, Excel, PowerPoint).
• Strategic thinking and problem-solving capabilities.

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