Client Success Associate (B2B - USA Construction Market Expertise)

Location: Shadman Colony , Lahore
Office Timing: 6:00 PM to 3:00 AM

Key Responsibilities

Client Acquisition & Sales

• Identify and generate new sales opportunities from USA-based contractors, subcontractors, and construction companies.
• Promote and sell construction estimating, quantity takeoff, and pre-construction support services.
• Convert leads into long-term clients through consultative selling.
• Meet monthly and quarterly sales targets and revenue goals.

Client Success & Relationship Management

• Build and maintain strong relationships with new and existing clients.
• Understand client project requirements and coordinate with the internal estimation team.
• Ensure timely delivery of estimates and maintain high client satisfaction.
• Act as the primary point of contact for client inquiries and service requests.

Market Development

• Research the USA construction and pre-construction market to identify potential clients and projects.
• Use platforms such as LinkedIn, email marketing, construction directories, and bidding platforms to generate leads.
• Maintain a pipeline of qualified prospects.

Coordination with Estimation Team

• Communicate project details and scope clearly to estimators.
• Ensure accuracy and timely submission of estimates and proposals.
• Gather feedback from clients to improve services.

CRM & Reporting

• Maintain records of leads, client interactions, and sales activities in CRM.
• Provide weekly reports on lead generation, conversions, and sales performance.

Required Skills & Qualifications

• Bachelor’s degree in Business, Construction Management, Marketing, or related field.
• 2–4 years of experience in sales, business development, or client success in the construction or estimation industry.
• Strong understanding of USA pre-construction and bidding processes.
• Excellent communication and negotiation skills.
• Experience with lead generation, email outreach, LinkedIn prospecting, and CRM tools.
• Ability to work with USA time zones.

Preferred Qualifications

• Experience selling construction estimating or takeoff services.
• Familiarity with construction drawings, blueprints, and project scopes.
• Existing network of US contractors or subcontractors.
• Knowledge of construction bidding platforms such as PlanHub, ConstructConnect, BuildingConnected, or Dodge.

Key Performance Indicators (KPIs)

• Number of qualified leads generated
• New client acquisitions
• Monthly revenue generated
• Client retention and satisfaction rate
• Conversion rate from lead to client

Benefits

• Competitive salary + sales commission
• Performance-based incentives
• Training in construction estimation and pre-construction services

Work Location: In person