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Client Success Representative

Location: Bahria Town Phase 7, Rawalpindi (Preference for residents of Bahria, DHA, Askari 14, or nearby areas)

Company Description
Sequel Technologies, a software company providing healthcare IT and medical billing services to the US market.

Responsibilities

  • Review the customer journey, offer solutions, and help clients reach their goals.
  • Facilitate team collaboration to ensure timely deliverables.
  • Collaborate with team members for client meetings and problem-solving.
  • Train clients on tasks as needed.
  • Proactively address potential issues.
  • Develop and maintain customer-success strategies and best practices.
  • Be the main contact for assigned clients, building trust and identifying opportunities.
  • Maintain customer success metrics and data.
  • Perform other tasks assigned by the Head of Department.
  • Fluent in spoken English with no grammar mistakes (accent not required)

Qualifications/Skills

  • Bachelor’s degree from a reputable university.
  • 2-3 years of experience in client success.

Timings

  • 5:00 PM – 2:00 AM (Summers)
  • 6:00 PM – 3:00 AM (Winters)

Benefits

  • Healthcare
  • Entertainment allowance
  • Cellular allowance
  • Provident fund

Job Type: Full-time

Application Question(s):

  • Are you a resident of Bahria Town Phase 7/8, DHA 1/2, Humak, or Askari 14? If not, kindly state your area of residency.
  • The timings for this role are 6:00 PM - 3:00 AM (Winters) & 5:00 PM - 2:00 AM (Summers). Are you comfortable with the timings.

Location:

  • Rawalpindi (Required)

Work Location: In person

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