Clinic Manager

Job Title:

Clinic Manager – Healthcare (Sharjah – Rolla)

Location:

Sharjah – Rolla STREET, UAE

Employment Type:

Full-Time | Immediate Joining Preferred

Job Summary:

We are looking for an experienced and result-oriented Clinic Manager to handle end-to-end clinic operations and business development for a busy medical center in Sharjah (Rolla). The candidate will be fully responsible for daily operations, staff management, patient experience, revenue growth, compliance, and marketing execution.
This role requires 24×7 responsibility mindset, strong leadership, and hands-on involvement.

Key Responsibilities:1. Day-to-Day Clinic Operations

• Ensure smooth daily functioning of OPD, pharmacy, lab coordination, and reception
• Monitor patient flow, waiting time, and service quality
• Supervise front office, nurses, doctors, and support staff
• Handle duty rosters, attendance, leave planning, and staff discipline
• Resolve patient complaints and escalations professionally
• Ensure clinic readiness at all times (staffing, consumables, cleanliness)

2. Staff & HR Management

• Manage receptionists, nurses, doctors, PRO/support staff
• Conduct daily briefing and weekly performance reviews
• Ensure staff follows SOPs, dress code, and professional conduct
• Coordinate onboarding, training, and basic HR documentation
• Motivate staff to achieve patient and revenue targets
• Maintain staff retention and team morale

3. Business Development & Revenue Growth

• Increase daily OPD footfall and overall clinic revenue
• Execute local marketing activities (offers, packages, tie-ups)
• Coordinate digital leads (Facebook, WhatsApp, walk-ins, referrals)
• Build relationships with nearby companies, hotels, labor camps, and corporates
• Track daily collections, discounts, and conversions
• Suggest new services, packages, and promotional strategies

4. Sales & Front Office Management

• Ensure strong conversion of enquiries to consultations
• Monitor receptionist call handling, follow-ups, and lead closure
• Maintain patient database and repeat-visit strategy
• Ensure proper billing, cash handling, and daily reports
• Minimize revenue leakage and improve collection efficiency

5. Compliance & Coordination

• Ensure compliance with MOH / local health authority guidelines
• Coordinate with management for audits, inspections, and renewals
• Maintain basic records, licenses, and operational documentation
• Liaise with vendors, labs, pharmacies, and service providers

6. Reporting & Accountability

• Prepare and submit daily, weekly, and monthly reports
• OPD count
• Revenue & collections
• Expenses
• Staff performance
• Take ownership of clinic performance and outcomes
• Be available and responsive for operational issues 24×7

Required Skills & Qualifications:

• Minimum 1–5 years experience as Clinic Manager in UAE healthcare
• Previous healthcare clinic experience is mandatory
• Hindi speaking is compulsory
• Strong leadership, problem-solving, and communication skills
• Hands-on attitude – not a desk-only role
• Ability to work under pressure and handle multi-tasking
• Knowledge of UAE healthcare operations and patient handling

Work Ethic & Expectations:

• Must take full ownership of clinic operations
• 24×7 responsibility mindset (emergency availability when required)
• Result-oriented with focus on growth and stability
• Loyal, honest, and long-term association preferred

Salary & Benefits:

• Salary: Competitive (Based on Experience)
• Performance-based incentives
• Growth opportunity in a multi-unit healthcare group

How to Apply:

Interested candidates with relevant UAE healthcare experience may apply on Indeed share CV

Job Type: Full-time

Pay: AED3,000.00 - AED5,000.00 per month