Clinic Manager(Candidates Only from Hospitality Background)

The Smart Fellowship is an offline workplace simulation that scouts, assesses, and trains smart talent on behalf of 100+ companies. Our focus is on finding talent who, along with their technical skills, also can apply in-demand workplace skills like critical thinking, creative problem solving, emotional intelligence, and GenAI tools.

Our Client has appointed us to identify and hire a Clinic Manager

Short description of company: Our client is a prestigious cosmetic dermatology clinic with over 19 years of excellence in the field. Renowned for its personalized care, premium service, and uncompromising standards, the clinic is led by a celebrated celebrity dermatologist and caters to a discerning clientele seeking the highest level of aesthetic and dermatological expertise.

Company’s vision: Delivering timeless beauty through personalized dermatology.

The best part about this role:

• Be the backbone of a premium clinic, ensuring every patient experience runs smoothly from start to finish.
• Work closely with a celebrity dermatologist, gaining unique insights into high-end aesthetic care.
• Lead and coordinate a polished, professional team in a luxury healthcare environment.

Salary range: Up to INR 60,000 per month

Location: Khar West, Mumbai(on-site)

Working days: Monday to Saturday (6 days a week) | 10:30 AM – 7:30 PM

You will be responsible for these Key Responsibility Areas (KRAs):

• Supervise front-desk and clinical staff; ensure daily coordination
• Ensure patient flow is smooth and appointment timelines are followed
• Handle operational issues, supplies, and maintenance coordination
• Act as the bridge between the doctor, the front desk, and the patients
• Handle escalations and ensure a high standard of service
• Oversee inventory, vendor communication, and staff discipline

Your Key Performance Indicators (KPIs):

• Appointment & Patient Flow Efficiency: Appointments to start at soon scheduled time. Fewer patient complaints per month
• Staff Coordination & Performance: Conduct weekly check-ins with front desk and clinical staff; ensure complete adherence to assigned shifts and SOPs.
• Operational & Inventory Management: Ensure fewer stockouts of critical clinical or front-desk supplies. Complete vendor issues resolved within 48 hours; monthly vendor report submitted on time.

Who We're Looking For

• Graduate, preferably in hospitality, business, or healthcare management.
• Strong leadership and interpersonal skills.
• 2–5 years of experience in managing a team(Clinic, Spa, Wellness Center, or Hospitality background).
• Fluent in English, well-groomed and composed.
• Proficiency with clinic software/Excel/Google Sheets preferred.

Job Type: Full-time

Application Question(s):

• Current CTC?
• Expected CTC?
• Notice Period?

Experience:

• Clinic Management : 2 years (Required)

Language:

• English (Required)
• Hindi (Required)

Work Location: In person

Job Type: Full-time

Pay: ₹480,000.00 - ₹720,000.00 per month

Work Location: In person