CNC Operator & IT Support System

We’re looking for a hands-on  IT & Operational Technology (OT) Support Specialist  to join our manufacturing team. In this role, you’ll be the go-to expert supporting both traditional IT systems and shop-floor technology ensuring our production environment stays connected, secure, and efficient.

IT Infrastructure & Network Support

• Provide daily support for computers, industrial PCs, printers, and handheld devices across the plant.
• Troubleshoot and maintain network equipment (routers, switches, access points) to ensure stable connectivity in fabrication areas.
• Support plant servers, backup systems, and local data storage in collaboration with corporate IT.

Shop-Floor Systems & Operational Technology

• Support and maintain HMI terminals, SCADA systems, CNC machines, PLC workstations, and fabrication-specific software.
• Partner with maintenance and engineering teams to ensure OT systems are networked, secure, and operating with minimal downtime.
• Assist in integrating machine monitoring and production data systems.

Cybersecurity & Data Protection

• Implement and monitor security best practices across IT and OT environments.
• Ensure compliance with policies on endpoint protection, data backup, and disaster recovery.
• Monitor network traffic and logs to identify and respond to potential threats.

Software Administration

• Install, configure, and maintain software for design, production, and operations (AutoCAD, SolidWorks, nesting, ERP/MRP, etc.).
• Manage Active Directory users, group policies, and role-based access controls.

IT Project Support

• Support digital transformation and Industry 4.0 initiatives across the plant.
• Maintain documentation, configuration details, and asset inventories.
• Provide user training and promote IT best practices across departments.

Required:

• Bachelor’s degree in IT, Computer Science, or a related field (or equivalent experience).
• 3–5 years of IT support experience, ideally in a manufacturing or industrial environment.
• Strong troubleshooting skills in hardware, networking, and industrial software.
• Familiarity with CNC machines, PLC/HMI interfaces, or SCADA systems.
• Understanding of cybersecurity principles for industrial settings.

Preferred:

• Experience with  Fortinet Firewalls .
• Industry certifications (CompTIA Network+, Security+, Microsoft, or Cisco).
• Experience with  CAD/fabrication software  (AutoCAD, SolidCAM, SigmaNEST).
• Knowledge of ruggedized industrial devices and machine network integration.