Collaboration Engineer

Job Responsibilities:

• Ensuring that all collaboration, voice, and data platforms (including Cisco Webex, Cisco Unified Communications Manager, and contact center systems) are operating efficiently and meeting defined performance, availability, and quality standards.
• Conducting daily health checks for UC and collaboration systems, including call processing nodes, contact center platforms, recording systems, and supporting network infrastructure to ensure service continuity.
• Participating in Disaster Recovery (DR) planning and implementation for unified communications platforms, including failover testing for call control, contact center, and recording solutions.
• Managing and maintaining third-party voice and connectivity integrations, including SIP trunks, PSTN providers, and external contact center or recording platforms.
• Implementing and supporting lifecycle management processes for voice services, including installation, configuration, administration, and maintenance of:
• IP telephony endpoints (Cisco IP Phones, softphones).
• Call control systems such as Cisco Unified Communications Manager.
• Collaboration platforms like Cisco Webex.
• Administering contact center solutions such as Cisco Unified Contact Center Express or Cisco Webex Contact Center, including call routing, IVR configuration, agent management, and reporting.
• Implementing and maintaining network and UC infrastructure components, including switches, routers, WAN optimization, and network management tools, with a focus on QoS optimization for voice and video traffic.
• Adhering to Security policies concerning administering applications and troubleshooting issues.
• Maintaining complete documentation of all administration activities, configuration and changes to all databases.
• Abiding to HR policies, code of ethics and Bank’s internal rules approved and applied to preserve alBaraka Bank image.
• Participating in minimizing the operational risk in the all the Bank.
• Protecting the data & information under his/her authority & contacting the information security Team in case of suspecting any data confidentiality breaching.
• Abiding to CBE instructions, Compliance & Governance and Anti-Money Laundry rules.

Executing any other task assigned by the Direct Manager/ the Head of Sector.

Job Requirements:

• Bachelor’s degree in IT, Computer Science, Engineering or related field from a reputable university.
• Minimum 4 years’ experience in relevant work.
• Fluent in English.
• Certification in network scope (CCNA, CCNP, etc.) or comparable work experience will be given preference.
• Communication Competency.

Job Type: Full-time

Work Location: In person