Collections Clerk

SUMMARY:

With overall responsibility for the collection of all accounts receivable, the Collections Clerk will monitor patient accounts, provide customer service regarding collection issues, resolve patient billing discrepancies, and communicate with departments regarding patient accounts. Review and assess patients’ payment history.

QUALIFICATIONS:

· Communicates in an effective manner, follows written or verbal instructions, and demonstrates good interpersonal skills to work successfully with team members, patients, and families.

· Knowledgeable in Medicare, Workers’ Compensation and Third-Party Payer claim processing.

· Knowledgeable in computer skills, possess organizational skills and the ability to work independently.

· Knowledge of self-pay policies.

· Competence in Microsoft Office Word and Excel.

· Analytical attention to detail.

· Maintain discretion and confidentiality in communications.

· Knowledgeable about policies and procedures regarding reporting and release of protected health information in accordance with HIPAA.

· Competent in skills and use of office equipment and electronic medical record systems.

· Flexible and accepts change easily.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

· Responsible for maintaining all information confidentially in accordance with HIPAA (Health Insurance Portability and Accountability Act) guidelines.

· Communicate in an effective manner with patients regarding accounts.

· Become knowledgeable in Medicare, Workers’ Compensation and Third-Party Payer claim processing.

Position Description

· Thorough documentation and reporting on collection efforts taken.

· Professional handling of overdue payments and accounts by telephone, mail, and email-including timely follow up.

· Collaborate with team to ascertain individual concerns and issues; collaborate and assist with team and administrator/manager as appropriate to implement process improvements; identify and resolve issues around improvement as appropriate.

· Receive incoming and intra-office calls; ascertain need; direct calls to proper individual or location; take messages.

· Demonstrate knowledge and ability to follow medical billing practices.

· Demonstrate knowledge of Medicare, Medicaid, Managed Care Plans, Advantage Plans and Workers’ Compensation.

· Charity Care adjustments and payments.

· Post patient payments.

· Print Statements and Collection letters.

· Communicate with Collection Company on bad debt accounts.

· Maintains logs and backup as required.

· Communicate clearly in written and oral medical information when required.

· Cash reconciliation

· Attend all meetings as required.

· Notify administrator/manager of process problems/issues that need attention; assist with patient complaints; collaborate with administrator/manager to develop operational strategies.

· Miscellaneous duties as assigned, requested or required.

EDUCATION/CERTIFICATIONS:

· High school diploma or equivalent

· One year’s experience in bookkeeping, clerical or applicable computer programs

· Customer Service trained or experience, preferred

LANGUAGE/READING SKILLS:

· Communicate clearly and effectively verbally and in writing in English.

· Communicate clearly and effectively verbally and in writing in Spanish preferred.

MATHEMATICAL SKILLS:

Competent in basic math skills required for patient payment transactions.

REASONING ABILITY:

· Respond to unusual or varied situations that are not covered by existing standards, procedures and precedents.

WORK ENVIRONMENT:

· Regularly required to stand, walk and sit.

· Regularly required to reach with hands and arms.

· Regularly required to perform repetitive data entry.

· Regularly required to view computer monitors.

· Frequently able to lift 25 pounds from the floor to waist level.

Pay: From $20.80 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid sick time
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

People with a criminal record are encouraged to apply

Work Location: In person