Collections Supervisor

Northwest Respiratory Services is seeking a Collections Supervisor. This person will be responsible for preparing complete, accurate and compliant billing, follow up with insurance carriers and/or patients to resolve and collect open balances in a timely manner. Be flexible and adaptable. The Lead position in this department also serves as a resource to the other team members and assists the department manager with other duties as assigned.

Essential Job Duties and Responsibilities:

• Responsible for Nursing Home collections, and oversight of private pay collections
• Oversee collections department
• Develop and execute effective collection strategies to minimize overdue payments.
• Communicate with clients to address outstanding invoices, resolve disputes, and negotiate payment terms.
• Document all collection activities, maintaining accurate records.
• Review and evaluate collection reports, including Monthly Bad Debt and Weekly Sales Reports.
• Process billing tasks, handle customer service inquiries related to billing and collections.
• Coordinate with Sales and Service Teams to resolve customer issues promptly.
• Review daily billing, work on denials/correspondence, process insurance changes.
• Submit and monitor Prior Authorization requests, ensuring compliance with medical policies.
• Efficiently manage daily tasks, including emails, voicemails, and Aged Receivables.
• Monitor billing trends for assigned payers and report observations to the manager.

Benefits and Compensation:

• $60,000-$70,000 base salary with structured bonus based on performance
• Health Insurance
• Dental Insurance
• Vision Insurance
• Employer Paid Life Insurance
• Matched 401k Eligibility on Day One of Employment
• FSA Account (Medical and/or Dependent)
• Pet Insurance
• Short Term and Long Term Disability
• Accident, Hospital Indemnity, and Critical Illness Insurance

Key Qualifications:

• 3-5 years of total collections experience
• 1-2 years of experience leading, training, or supervising others
• Solid knowledge of collections regulations, escalations, and process improvement
• Previous Management experience in medical billing.
• Detail-oriented, highly organized, and able to multitask in a fast-paced environment
• Punctual and dependable
• Understanding of HIPPA laws to handle confidential personal and medical information
• Knowledge of Brightree software a plus!
• Proficient in Microsoft Office products: Outlook, Word, Excel

We look forward to seeing your application and the opportunity to speak with you further!

Northwest Respiratory Services is a privately held, regional leader in the respiratory product and service industry. We proudly serve patients in their own homes, assisted living facilities, skilled nursing facilities, and veterans receiving care from the VA Hospital. Since 1976, we have been a trusted partner, dedicated to the highest standard of care at the best possible value.

Northwest Respiratory Services is an EO Employer M/F/Vets/Disabled