Compliance Specialist

Job Title: Compliance Specialist - Medical Repatriation Solutions

Company Overview

EMS Air Ambulance & Medical Repatriation is an esteemed international medical repatriation firm headquartered in London. We specialize in providing comprehensive assistance and end-to-end support for the global repatriation of individuals. With a strong focus on excellence, efficiency, and compassion, we are dedicated to delivering unparalleled service to our clients during some of their most challenging times.

This role will be based in our Dubai office, supporting the growing operational needs of our multinational business.

Job Summary

The Compliance Specialist ensures that all medical repatriation and evacuation operations comply with regulatory requirements, healthcare standards, insurance rules, and internal policies. This role supports safe, ethical, and lawful handling of patient cases, client onboarding, debt recovery, data protection, and service delivery.

Key Responsibilities

Client & Partner Due Diligence

• Conduct KYC and due diligence checks on clients, insurers, hospitals, and service providers
• Review contracts and agreements to ensure regulatory and compliance alignment
• Verify credentials of medical partners, transport providers, and vendors

Case & Operational Compliance

• Review medical repatriation cases to ensure:
• - Proper authorizations and consent
• - Accurate documentation
• - Compliance with data protection laws (e.g., patient confidentiality)
• Support operational teams with compliance guidance during urgent cases

Risk Management

• Identify compliance risks related to medical evacuations, patient transport, and cross-border services
• Assist in developing and maintaining risk assessment frameworks
• Report compliance breaches and recommend corrective actions

Complaints & Incident Handling

• Support investigation of client complaints, service issues, and compliance incidents
• Assist in root cause analysis and corrective action planning
• Maintain accurate records of complaints and resolutions

Policies, Training & Reporting

• Assist in developing and updating compliance policies and procedures
• Support staff training on compliance, data protection, and ethical standards
• Prepare compliance reports for the management

Required Skills & Competencies

• Knowledge of compliance, risk management, regulatory frameworks, and debt recovery practices
• Understanding of healthcare services, insurance, or medical operations (preferred)
• Strong attention to detail and analytical skills
• Ability to handle sensitive patient and client information
• Clear communication and documentation skills
• Ability to work under pressure in time-sensitive situations
• Self-motivated with the ability to think creatively and work with minimal supervision
• Flexible to work on weekends and night shifts

Education & Experience

• Bachelor’s degree in Business, Healthcare Management, Law, Risk, or Compliance
• Experience in compliance, healthcare administration, insurance, or medical services preferred
• Certifications in Compliance, Risk, or Healthcare Governance are an advantage

Key Interfaces

• Operations & Medical Teams
• Insurance Providers & Assistance Companies
• Legal & Risk Departments
• External Regulators and Partners

What We Offer

• Competitive salary
• Professional development opportunities
• Supportive and collaborative work environment

Application Process

If you feel you are a good fit for this role and meet the above requirements, please submit your application with:

• Your CV with a clear professional photo (PDF format)

Job Type: Full-time

Pay: AED8,000.00 - AED10,000.00 per month

Ability to commute/relocate:

• Dubai: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Do you require sponsorship to work in the UAE?
• Are you flexible with working on weekends and night shifts?

Education:

• Bachelor's (Required)

Experience:

• Compliance role: 2 years (Required)

Language:

• European language such as German, Dutch, French, Spanish (Required)
• English fluently (Required)

License/Certification:

• Certification in Compliance, Risk or Healthcare Governance (Required)

Location:

• Dubai (Required)