Consumer Response Specialist

General Purpose:

Act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that the customer accounts might face with accuracy and efficiency.

Key Responsibilities / Tasks:

• Ensure of the implementation of GMP practices in the production area.

• Ensure that the FG printing code for all filling lines in the start-up and changeover is applied as per the approved QC program.

• Ensure that the FG samples of Milk and Juice products form the filling lines withdrawn as per the approved sampling plan.

• Ensure that the start-up check list for all the filling lines after CIP/SIP and before start production is applied as per the approved QC program.

• Ensure the FG quality checks for FG products is applied as per the approved QC program.

• Follow up the sterility test on filling line as per the approved sterility test procedure.

• Lead the investigation in any nonconformity issue.

• Participate on the continual improvement projects from quality perspective.

• Review and record the results of all quality check point in the quality control batch record.

• Review the quality batch records in daily basis and report the daily quality report to the quality section head.

Experience:

• 1 to 2 years of customer Service Experience.

Skills/Qualifications

• Know-how of dealing with costumers.
• Time management & communications skills.
• Very Good English Language