Contact Center Representative

Company Overview

Wildfire Credit Union is more than just a local credit union - we're a team driven by purpose, passion, and people. Since 1937, we've grown from a small spark into a bright star for our members. With four branches in the Great Lakes Bay Region, two school branches, and a business office in Mt. Pleasant, we proudly serve the entire state of Michigan. As a member-owned and community-focused organization, we believe in putting people first - our members, our employees and our community. With over $1.1 billion in assets and a team of more than 200 dedicated employees, Wildfire Credit Union is built on a strong foundation of service, integrity, and community impact. We’re committed to creating a workplace where you can thrive professionally while making a difference locally. Our employees bring our mission to life by building meaningful relationships, delivering outstanding service, and supporting causes that strengthen the places we call home. We believe in the power of the human spirit - that inner fire that drives ambition and fuels dreams. If you're looking for a rewarding career where your work matters and your voice is heard, come join the Wildfire team and help us blaze a trail to a brighter future together!

Overview
We are seeking a friendly and detail-oriented Contact Center Representative to join our team at Wildfire Credit Union. In this role, you will attend to all telephone and electronic inquiries for members. This position offers an opportunity to grow within a supportive community-focused environment and contribute to our mission of serving members with integrity.

Responsibilities

A key responsibility of this position is responding to all telephone calls, e-mails, e-messages, chats and workgroup voicemails in order to accurately address member needs. This position thoroughly explains programs and services and recommends credit union products and services that support members’ financial well-being. Additional duties include maintaining and projecting the Credit Union’s professional reputation and maintaining the privacy of member account information.

Qualifications

Education/Certification:

• High school graduate or equivalent.

Required Knowledge:

• Thorough knowledge of Credit Union services, products and procedures
• Understanding of related legal and regulatory standards.
• Understanding of required accounting and loan documentation.

Experience required:

• Member Service Representative and call center experience preferred, particularly in financial or service environment.

Skills/Abilities:

• Excellent communication and interview skills.
• Professional appearance, dress, and attitude.
• Ability to operate related computer applications and other business equipment.
• Strong analytical and financial skills.

Join us at Wildfire Credit Union where your enthusiasm fuels our mission! Bring your passion for helping others, sharpen your communication talents, and grow within a community-focused organization that values your contributions every step of the way.

Benefits:

• 401(k) 10% Match
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Referral program
• Tuition reimbursement
• Vision insurance
• Volunteer time off

Work Location: In person