Content Moderator

Seeking a Content Moderator (fluent in Arabic & English) to help maintain a safe, respectful, and engaging environment on a large-scale, user-generated content platform where users create and share posts, comments, images, and videos across multiple interest-based communities. The role will focus on review of user-generated content, enforce community rules, respond to reports, and support healthy discussions across Arabic and English communities.

Key Responsibilities

• Review and moderate user-generated content (posts, comments, images, videos, and messages) in Arabic and English to ensure compliance with platform policies and applicable regulations.
• Proactively surface and promote high-quality topics by identifying trending discussions and highlighting relevant posts within key communities.
• Support community growth by initiating discussion prompts, weekly threads, polls, and topic-based campaigns to encourage participation.
• Work with Community/Editorial teams to curate featured content, spotlight creators, and maintain a steady cadence of engaging posts.
• Apply moderation guidelines consistently , including removing prohibited content and issuing warnings, temporary bans, or escalations when required.
• Handle user reports and appeals , providing clear, professional responses and documenting decisions.
• Monitor emerging trends and risks , including spam, scams, harassment, hate speech, misinformation, and coordinated abuse.
• Escalate high-risk content (e.g., threats, self-harm, child safety concerns, illegal activity) to senior moderators or Trust & Safety teams per defined procedures.
• Maintain accurate records of moderation actions and rationale to support audits and quality reviews.
• Collaborate with cross-functional teams (Trust & Safety, Legal, Product, and Community) to refine policies and improve user experience.

Requirements

• Fluent Arabic (reading/writing) and strong English proficiency; ability to understand regional dialects and slang is an advantage.
• Experience in content moderation, customer support, trust & safety, compliance, or community operations (preferred).
• Strong judgment and ability to interpret policy consistently across different contexts.
• Comfortable reviewing sensitive content and maintaining professionalism under time pressure.