Content Operations and Delivery Vice President

Make the content that moves the business—at speed, at scale, and with confidence. As Vice President of Content Operations and Delivery, you will set the strategy and operating model that turns complex ideas into clear, consistent, compliant messaging across channels. You will modernize how we create, govern, and reuse content—leveraging artificial intelligence responsibly, with human review and auditability built in. If you thrive in ambiguity and love building high-performing teams and durable systems, this is an opportunity to shape how our organization communicates.

As Vice President of Content Operations and Delivery, you will define and drive the strategic vision for content, ensuring alignment with organizational objectives and regulatory standards. You will serve as a dynamic leader, adept at influencing stakeholders, managing change, and translating complex concepts into clear, compelling narratives. Your expertise will enable you to navigate ambiguity, prioritize multiple high-impact initiatives, and foster strong partnerships across the business, while leading and developing a high-performing content authoring team.

Job Responsibilities

• Serve as a trusted strategic advisor to senior leadership, providing expert counsel on content strategies, messaging, and best practices to advance business goals.
• Lead the development and execution of initiatives to enhance the clarity, accessibility, and impact of business content for diverse audiences, including both human and digital consumers.
• Promote the adoption of AI-powered tools for content creation, analytics, and audience engagement, oversee upskilling to maximize benefits while maintaining human‑in‑the‑loop standards and auditability.
• Design and maintain an atomized content model and reusable component library (templates, snippets, structured authoring) to enable rapid updates, personalization, and multi‑channel delivery.
• Operationalize agentic workflows with human‑in‑the‑loop review, model evaluation, and audit trails to safely automate drafting, QA, and distribution.
• Own metadata and taxonomy governance to ensure content is structured, discoverable, compliant, and machine‑readable across channels and systems.
• Establish and monitor key performance indicators to assess content effectiveness, leveraging insights to continuously refine strategies and maximize engagement.
• Inspire, mentor, and manage a high-performing content author team, fostering a culture of collaboration, innovation, and inclusion.
• Oversee the creation, maintenance, and governance of documentation and knowledge management resources to support organizational objectives.
• Ensure rigorous compliance with regulatory, legal, and audit requirements, as well as adherence to internal standards for writing, publishing, and brand voice.
• Champion a culture of continuous improvement by integrating industry best practices, emerging technologies, and innovative approaches into all aspects of content.

Required Qualifications, Capabilities, and Skills

• 7+ years of communications experience; bachelor’s degree in communications, journalism or public relations
• Demonstrated ability to develop and execute comprehensive content strategies that effectively engage and influence key audiences.
• Superior writing, editing, and verbal communication skills, with a keen eye for detail and a talent for visual storytelling.
• Proven track record of delivering high-quality, accurate content under tight deadlines.
• Exceptional interpersonal and relationship-building skills, with the ability to collaborate effectively across all levels of the organization and with external stakeholders.
• Outstanding organizational and project management abilities, with experience overseeing multiple high-priority initiatives in a dynamic, fast-paced environment.
• Self-motivated, adaptable, and able to thrive in a rapidly changing landscape.
• Strong analytical and strategic thinking skills, with a proactive approach to problem-solving and decision-making.
• Creative mindset with a passion for innovation and continuous improvement in content creation tactics and channels.
• Exemplary judgment, resourcefulness, and a commitment to upholding the highest standards of integrity and professionalism.
• Experience with metadata / taxonomy management, content modeling, and structured authoring.

Preferred Qualifications, Capabilities, and Skills

• Hands‑on experience designing or using AI / agentic workflows with clear guardrails, prompt standards, and evaluation.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans