Content Writer & Social Media Manager

Company Description

We are Ethos, the fastest growing digital communication group in MENA. We think big and we make big ideas come to life. We are crazy about the digital world and we aim high. We are looking for talented and valued people with interesting and provocative ideas, along with bold and diverse perspectives. Our culture is all about the thriving young team of us in 4 offices around MENA, while we boldly help impact the success of leading brands like McDonald's, General Motors, and American Express.

Job Description

Key Responsibilities:

• Develop and execute monthly social media content (minimum 22 posts per month) aligned with GOSI objectives.
• Write and adapt content across multiple touchpoints including social media, app content, brochures, SMS and push notifications.
• Support programme awareness, partner offers and event-led campaigns through structured social media plans.
• Coordinate closely with internal stakeholders (Ethos account team, design, customer service) and GOSI counterparts to ensure timely delivery of content and approvals.
• Manage day-to-day project coordination, including timelines, content tracking and follow-ups, to ensure smooth execution across all deliverables.
• Provide live and post-event content coverage for up to four (4) GOSI events per year (included within scope, unpaid).
• Manage community management across social platforms, responding to comments and escalating issues to Customer Service when required.
• Work closely with the wider GOSI and Ethos teams while operating as part of a dedicated on-site unit.
  
  

Qualifications

Required Qualification

• 3–4 years’ experience in social media management and content writing.
• Proven experience managing content calendars and writing for digital platforms.
• Strong understanding of app-based communication and digital user journeys.
• Experience working with government, semi-government or large institutional clients is a plus.
  
  

Preferred Skills:

• Digitally savvy with strong understanding of social media platforms and mobile-first communication.
• Clear, concise Arabic and English content writing skills.
• Strong organisational skills and ability to work on-site within a client environment.
• Comfortable working with escalation processes and customer service coordination.