Coord Scheduling | Endoscopy | Days | Full time

Overview:

This is a full time position. Hours are 8:30 am to 5 pm.

This position facilitates excellent customer service and proficiently processes requests for GI Procedures.

Additional duties:

• Obtains all pertinent information needed to schedule GI procedures at UF Health Shands Cancer Hospital Endoscopy Suite and Shands Endoscopy Center.
• Effectively communicates with clinics, physicians, technical staff, nurses and patients.
• Protects the fiscal interest of the enterprise by reviewing orders for completeness and by comparing requested procedures to reason stated for the procedure to verify compatibility.
• Competent in following compliance procedures, keeps up to date with all revisions.
• Displays proficiency in the EPIC application.
• Has a working knowledge of medical terminology, anatomy, ICD-9 and CPT coding.
• Intakes procedural referrals/case requests, triages appropriately, complete scheduling process accurately, and in an expedient manner.
• Handles high volume of calls in a professional and expeditious manner to meet optimal wait times, decrease abandonment rates, maximize efficiency, and patient satisfaction.

Qualifications:

Minimum Education and Experience Requirements:

High school diploma or equivalent.

• Eighteen months up to (2) years' experience in nursing support capacity (CNA, MA, PCA);
• OR eighteen months up to two years of hospital or medical practice clerical and/or administrative support experience required.
• Knowledge of medical terminology required; CPT and ICD-9 coding experience preferred.
• Associate or Bachelor's Degree preferred.
• A required high level of general computer literacy may be demonstrated by a successful past experience with variety of computer software.
• Excellent interpersonal skills, customer service and communication skills must be demonstrated.
• Must be able to perform under stress when confronted with critical or unusual situations.
• Must be able to multi-task effectively, maintaining a high standard of patient focus while making generalizations, evaluations or decisions based on sensory or judgment criteria.
• EPIC, UFHealth Bridge, Microsoft Office and related system knowledge preferred.
• Attention to detail and being able to produce high quality and quantity of work is required.
• Learning, mastering and keeping current on vast amounts of scheduling criteria is required.

Motor Vehicle Operator Designation: Employees in this position: Will not operate vehicles for an assigned business purpose