Qureos

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Coordinator

JOB_REQUIREMENTS

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Salary

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KEY RESPONSIBILITIES

  • Manages customer care documentation, correspondence, and filing systems.
  • Supports the case-handling process by logging customer feedback, complaints, and service requests.
  • Ensures timely follow-up on pending cases and escalate unresolved issues to supervisors/officers when required.
  • Distributes updates and communications and handles correspondence, including emails, letters, internal memos and communication templates.
  • Assists in organizing meetings, preparing agendas, and documenting minutes where required.
  • Ensures that all records, reports, and communications comply with company policies and data protection regulations.
  • Supports quality control by reviewing documentation and highlighting discrepancies.
  • Provides support in training preparations, workshops, or awareness sessions for the team.
  • Supports in organizing staff rosters, attendance records, and leave requests where required.
  • Monitors service shortfalls impacting the passenger experience (e.g., IFE, seats, lavatories) and ensures accurate logging and timely reporting to the CRM team.

COMPETENCIES

  • Customer Focus
  • Teamwork
  • Effective Communication
  • Personal Accountability & Commitment to achieve
  • Resilience & Flexibility (Can do attitude)

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