Coordinator Partner Onboarding

talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

The Coordinator Vendors onboarding is responsible for overseeing the end-to-end process of training and activating new vendors, ensuring a smooth, compliant, and efficient onboarding experience. The role is key to ensuring each vendor is fully prepared and compliant before going live. This includes:

Vendor Onboarding:

• Manage end-to-end process of training and activating new vendors, ensuring a smooth, compliant, and efficient onboarding experience.
• Report the progress of the onboarding cases to the team lead and highlight any concerns in real-time. And coordinate with internal teams to ensure a timely onboarding process.

Compliance & Documentation:

• Deliver comprehensive training to introduce the vendors to Talabat’s systems, processes, and quality standards.
• Ensure a smooth and efficient onboarding experience by guiding vendors through each step, addressing queries, and providing necessary support.
• Ensure full compliance with internal SOPs and established processes throughout the activation journey.
• Maintain high standards of data accuracy and proper documentation within the onboarding and tracking systems.

Stakeholder Coordination:

• Collaborate with internal teams such as sales and logistics to align onboarding timelines and resolve any blockers.
• Act as the primary point of contact for vendors during the training and activation process.

Process Optimization:

• Continuously adjust to the improvements in the onboarding workflows to enhance efficiency and vendor experience.
• Track personal performance and consistently achieve onboarding goals.

Vendor Relationship Management:

• Build and maintain positive relationships with vendors during the onboarding process to ensure smooth activation and ongoing collaboration.

• Bachelor’s degree.
• Proven experience in vendor onboarding.
• Fluent English and Arabic is mandatory (Spoken and written).
• Strong communication skills to liaise with vendors and internal teams.
• Excellent organizational and time management skills.
• Strong attention to detail and team cooperation skills.
• Proficiency in MS Office Suite; experience with vendor management systems is a plus.
• Ability to work collaboratively in a fast-paced environment.