Coordinator - Patient Referral Services (Sukkur)

Coordinator - Patient Referral Services (Sukkur)

Department: Patient Access

Entity: Aga Khan University Hospital

Location: Karachi, Pakistan

Introduction:

The Aga Khan University Hospital is a not-for-profit healthcare institute that offers all medical services to their patients under one roof. In addition to the tertiary care hospital in Karachi, AKUH has a network of 4 secondary care hospitals, 30+ Medical Centres, and over 300+ Clinical Laboratories, 50+ Pharmacies in over 120+ cities across Pakistan. It also offers Home Healthcare Services and home deliveries of medicines. The Hospital provides Zakat for those patients who are eligible, and the health systems offers generous Patient Welfare to support those in financial need. In recognition of its high quality and patient safety, the AKUH is accredited by the Joint Commission International (JCI) as an Academic Medical Centre and its Clinical Laboratories are accredited by the College of American Pathologists (CAP) for fast and accurate testing.

As an equal opportunity employer, AKU believes in promoting a diverse and inclusive culture and is committed to adopt appropriate standards for safeguarding and promoting a respectful relationship with and between diverse workforce of its faculty, staff, trainees, volunteers, beneficiaries, wider communities, and other stakeholders with whom it works, including children and vulnerable adults and expects all employees/trainees and partners to share this commitment.

Responsibilities:

You will be responsible to:

• Project a professional and patient friendly image of AKUH
• Provide information on AKUH services to patients
• Provide cost estimates and expected length of stay at AKUH to patients
• Arrange priority appointments at AKUH
• Assist post discharge patients in getting their reports, follow ups and billing matters
• Liaise with the AKUH collection point staff in terms of patient facilitation
• Marketings calls to corporates and leading physicians and hospitals, promoting AKUH services.
• Arrange awareness sessions, medical camps as per advice of Manager
• Develop strong relations with leading physicians, Hospitals & Government Depts

Requirements:

You should have:

• Minimum bachelor’s degree from a recognized institution.
• Candidates with a clinical background (Nursing, Pharmacy, or Medicine) will be preferred.
• A master’s degree in health management, Healthcare Administration, Business Administration, or a related field will be an advantage.

• ability to effectively work in teams as well as independently
• positive attitude with drive for achieving results with minimal resources
• proficiency in the use of computer applications, particularly MS Office
• willingness to travel (mostly national) as per needs.