Scheduler / Care Coordinator - US Home Healthcare

Scheduler / Care Coordinator – US Home Healthcare

Location: Gulberg, Jail Road, Lahore (On-site)
Job Type: Full-Time

Work Schedule: Monday to Friday, 05:00 PM – 02:00 AM (Pakistan Time)

Salary: PKR 95,000 – 110,000

Benefits

• Free company meals (Monday – Friday) from Day 1
• Medical insurance after probation
• Fuel card after probation
• Paid leaves after probation
• Annual leave encashment
• U.S. holidays with fixed weekends from Day 1
• No rotational shifts
• Annual company tours

Key Responsibilities

• Manage daily caregiver scheduling, including call-outs, shift changes, and vacation coverage
• Coordinate caregiver assignments based on client needs and requirements
• Prepare and distribute monthly client schedules to caregivers
• Ensure schedules are accurate and properly recorded in the scheduling system
• Maintain strong communication with clients, caregivers, and internal teams
• Monitor caregiver performance to ensure service quality and client satisfaction
• Handle incoming and outgoing calls to fill open shifts promptly
• Collect and review client feedback to improve service quality
• Support caregiver recognition and reward programs
• Assist with initiatives aimed at improving client satisfaction and retention

Requirements

• Proven experience in staffing, scheduling, or coordination roles (healthcare or home care experience preferred)
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and manage multiple tasks
• Familiarity with scheduling or HR software is a plus
• Excellent organizational and problem-solving skills
• Customer-focused mindset with strong attention to detail

Job Type: Full-time

Pay: Rs95,000.00 - Rs110,000.00 per month

Experience:

• Scheduling / Care Coordination: 2 years (Required)

Work Location: In person