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Coordinator, Technology Training Programs

Overview
The New York Public Library (NYPL) is looking for a talented Program Coordinator to join our expanding technology training team and help New Yorkers improve their digital literacy. The Coordinator will work cross-functionally to support the design and implementation of new educational offerings, provide complex data analysis, assist with funding reports (grant, donor, project), and manage various projects. This position is for someone interested in community development through education.

NYPL offers technology classes, both online and in-person at more than 80 libraries across the Bronx, Manhattan, and Staten Island. Topics include MS Office, Internet basics, coding languages, graphic design, 3D printing, audio production, video production, podcasting, and more.

We are looking for someone we can count on to:

Own:

Project management, including developing processes for prioritization and enhancements to meet needs and strategic goals

Teach:

Best practices related to program evaluation and data analysis

Learn:

New and emerging technologies to be incorporated into the department initiatives and the classroom/computer lab setting

Improve:

Workflows for peak efficiency

Some expectations for this role are that within:

1 month, this person will:

Onboard, visit branches, interact with stakeholders including Library Managers, create goals with their manager

3 months, this person will:

Manage grant-based projects and liaise with internal and external stakeholders/partners

6 months and beyond, this person will:

Identify and provide solutions for gaps in service, and support NYPL initiatives

Responsibilities:

As a Program Coordinator, you will:

Provide support for the department by maintaining and analyzing data on program metrics including survey data, assessing impact, and compiling reports
Conduct and facilitate departmental risk assessments
Assist the Associate Director with the implementation of innovative tools for efficient project management
Manage correspondence with patrons
Initiate outreach with potential partners and/or organizations to create new opportunities while maintaining existing relationships
Support departmental events, outreach, and promotional activities
Growth mindset when receiving and incorporating feedback from leaders and peers
Perform other related duties as required

Required Education, Experience & Skills

Required Education & Certifications

Bachelor’s degree or 4+ years of additional related experience required

Required Experience

2+ years of experience teaching, instructing and/or training adults technology or related programs

Required Skills

Demonstrated knowledge of technology and technology trends
Ability to work well both independently and collaboratively across many different Library departments
Ability to shift gears in a fast-paced environment
Must be able to work sensitively and effectively with individuals of diverse educational, socioeconomic, and cultural backgrounds
Familiarity with communities being served, with knowledge and understanding of local needs and resources
Outstanding interpersonal and written skills, including listening and communicating authentically and effectively with stakeholders at all levels, including branch staff and external partners
Strong aptitude for learning new and emerging technologies quickly

Managerial/Supervisory Responsibilities

More...

Core Values
All team members are expected and encouraged to embody the NYPL Core Values:

Be Helpful to patrons and colleagues
Be Resourceful in solving problems
Be Curious in all aspects of your work
Be Welcoming and Inclusive

Work Environment

Office setting
Branch library setting
Computer lab

Physical Duties

Lifting/moving items up to 20 lbs may be required
May require travel within NYC

Pre-Placement Physical Required?

Union/Non Union

Non-Union

FLSA Status

Non-Exempt

Schedule

35 hours per week
Monday-Friday from 10:00 am to 6:00 pm; occasional evenings and weekend shifts required

This job description represents the types and levels of responsibilities that will be required of the position and shall not be construed as a declaration of all of the specific duties and responsibilities for the role. Job duties may change if Library priorities change. Employees may be directed to perform job-related tasks other than those specifically presented in this description as needed.

The New York Public Library Salary Statement

At the Library, we believe that pay transparency and pay equity are important to ensuring we source the best candidates and keep the best employees. When making a determination as to the appropriate salary for a candidate, we consider a variety of factors such, including, but not limited to, the position requirements, the skills, prior experience, and educational background required or preferred for the job, the scope and impact of the role within the organization, internal peer equity, and the candidate's specific training, experience, education level, and skills. No single factor is conclusive; the Library reserves the right to consider any and all relevant factors and make a decision consistent with its policies.

About The New York Public Library

The New York Public Library is a free provider of education and information for the people of New York and beyond. With 92 locations—including research and branch libraries—throughout the Bronx, Manhattan, and Staten Island, the Library offers free materials, computer access, classes, exhibitions, programming and more to everyone from toddlers to scholars, and has seen record numbers of attendance and circulation in recent years. The New York Public Library serves more than 18 million patrons who come through its doors annually and millions more around the globe who use its resources at www.nypl.org.

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