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Corporate Communications Specialist – Content and Editorial
Make banking a Fifth Third better®
We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.
We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.
GENERAL FUNCTION:
The Communications Specialist – Content and Editorial creates and publishes clear, compelling, consistent, and accurate content and communications. Builds credibility as a trusted partner through a balance of business acumen, effective communication, project management and client relationships.
Provides a broad spectrum of internal communications, including proactively sourcing story and content ideas from within the organization to create, write, edit and distribute clear, compelling, and consistent deliverables. Collaborates with corporate communications, divisions and line of business partners to develop content.
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues. Ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Identifies, creates and curates high-quality content for the company’s intranet.
- Identifies and implements content and communication strategies across multiple mediums and channels.
- Collaborates with cross-functional teams, designers, videographers, and subject matter experts.
- Delivers against editorial calendars and ensures all content is consistent with our Brand, Vision, Purpose and Values.
- Champions employee engagement by promoting interactive features, campaigns, and storytelling.
- Partners with Technology and Human Capital teams and other departments to ensure seamless integration with other digital workplace tools.
- Monitors and analyzes content performance to continuously improve the user experience through design enhancements, personalization, and feedback loops.
- Establishes and enforces governance policies, content standards, and publishing workflows. Collaborates with internal stakeholders to ensure timely updates and consistent messaging.
- Assumes additional responsibilities as required to fulfill departmental goals.
SUPERVISORY RESPONSIBILITIES: None.
MINIMUM KNOWLEDGE, SKILLS & ABILITIES REQUIRED:
- Bachelor’s degree required; experience in banking or financial services preferred.
- 3 to 5 years of communications experience.
- Excellent attention to detail along with superb writing, editing, and storytelling skills.
- Ability to deliver against tight deadlines when they arise, resolve issues, and propose solutions in a fast-paced environment.
- Excellent project management skills and exceptional at multi-tasking and prioritizing.
- Highly flexible and curious; able to quickly respond to changing or unanticipated needs and mobilize accordingly.
- Strategic problem solver who can look around corners to identify potential obstacles and design thoughtful, creative solutions.
- Willingness to work with all levels of employees and leaders across the organization, including key internal partners and executive team with discretion, sound judgment and a sense of humor.
- Excellent computer skills. Must be proficient in technology utilized to communicate effectively such as Adobe, Excel, PowerPoint, Word, SharePoint, Salesforce etc.
- Experience with analytics tools and user experience design preferred.
- Self-motivated with excellent business acumen and strategic thinking skills.
WORKING CONDITIONS:
- Normal office environment with little exposure to dust, noise, temperature and the like.
- Extended viewing of a CRT screen.
At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.
The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.
Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: or by consulting with your talent acquisition partner.
LOCATION - Cincinnati, Ohio 45202
Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes – no matter how they are submitted – will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.
Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.
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