Credit Manager

Mandarin Oriental, Doha is looking for a Credit Manager to join our Finance team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.

Scope of Position

The Credit Manager maintains proper credit procedures throughout the hotel in accordance with both local and corporate policies and procedures. To control and monitor prompt billing and collection of all accounts receivable items in order to maintain the lowest possible level of outstanding accounts at all times. Primarily responsible for the hotel debtor’s function: processing credit applications, invoicing, debt collection, AR cashiering, reconciliations and month-end requirements.

As Credit Manager, you will be responsible for the following duties:

• Establish and maintain local credit policies and procedures regarding billing, collection, credits cards, inquiries, cheque encashing, etc.
• Ensure all departments within the hotel conform to the established guidelines for credit and collection policies and procedures.
• Working closely and communicating with Room Sales, Events, Front Office and Restaurants colleagues.
• Must have thorough knowledge of all policies and procedures as they relate to credit and receivables.
• Must work in a safe, prudent, and organized manner.
• Must have a commitment to follow all local corporate policies and procedures as they relate to credit and receivables.
• Investigate fully all requests for billing and function as final authority over credit approval.
• Inspect all in-house accounts (PM and PX) to ensure adherence to the hotels’ credit policy; assist with the collection efforts of these accounts where necessary.

As Credit Manager, we expect from you:

• Minimum of 2-3 years’ experience as Credit Manager or Accounts Receivable Manager in a similar capacity in a hotel.
• Pre-opening experience preferred
• Able to work in a pre-opening environment
• Excellent communication skills within the organization. Proactive communicator.
• High managerial/supervisory skills to meet and focus on deadlines, planning ahead, result driven and also flexible

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
• A competitive salary and benefits packages
• Transportation and Housing provided
• Relocation and Vacation Tickets

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