CRM EXPERT (with a strong salesforce experience)

*Location: Jumeirah 3 , Dubai U.A.E / Potential for Hybrid Remote

*Company:* Broadway Vascular Clinic

*Job Type:* Full-Time/ URGENT HIRING!!

*About Us:*

Broadway Vascular Clinic is a leading medical practice dedicated to providing exceptional, life-changing care for patients with vascular conditions. Our team of renowned physicians and healthcare professionals uses state-of-the-art technology to achieve the best possible outcomes. We are now embarking on a critical digital transformation to enhance our patient experience and operational efficiency, and we need a brilliant CRM expert to lead the charge.

*The Mission:*

We are seeking a highly skilled and proactive CRM Expert with deep Salesforce platform experience. Your primary mission will be to architect, implement, and manage a robust Salesforce solution that seamlessly integrates our patient outreach, marketing automation, scheduling, and follow-up care processes. You will be the key player in building a 360-degree view of our patient journey, directly impacting our ability to provide personalized care and grow our practice.

*Key Responsibilities:*

* *System Design & Implementation:* Lead the end-to-end design, configuration, and customization of Salesforce Health Cloud or Sales/Service Cloud to meet the specific needs of a fast-paced medical clinic.

* *Integration Management:* Architect and manage integrations between Salesforce and our existing systems (e.g., EHR/EMR systems like Epic or Cerner, scheduling software, marketing platforms, telephony systems).

* *Automation & Efficiency:* Develop and automate key workflows for patient communication (appointment reminders, follow-ups, educational materials), lead management, and referral tracking.

* *Data Integrity & Security:* Ensure the highest standards of data hygiene, governance, and security, maintaining strict compliance with HIPAA regulations. Manage user roles, profiles, and permissions.

* *Reporting & Analytics:* Build custom reports, dashboards, and insights for leadership to track key performance indicators (KPIs) such as patient acquisition, retention, service satisfaction, and campaign ROI.

* *Training & Support:* Act as the go-to Salesforce subject matter expert. Train and support administrative, marketing, and clinical staff on how to use the CRM effectively in their daily roles.

*What We're Looking For (Qualifications):*

* *Must-Have:*

* 3+ years of hands-on experience administering and configuring *Salesforce* (Health Cloud experience is a *massive plus*).

* Proven experience integrating Salesforce with other business systems (EHR/EMR integration experience is highly desirable).

* Strong understanding of CRM best practices, data management, and process automation.

* Experience building complex reports and dashboards.

* Exceptional problem-solving and analytical skills.

* Excellent communication skills, with the ability to translate technical concepts for non-technical users.

* *Big Plus:*

* Previous experience in a *healthcare, clinic, or medical provider setting*.

* Knowledge of *HIPAA compliance* requirements as they relate to data storage and CRM systems.

* Salesforce Administrator Certification (ADM 201 or higher).

* Experience with marketing automation tools (e.g., Pardot, Marketing Cloud).

*Why Join Broadway Vascular Clinic?*

* *Meaningful Impact:* Your work will directly improve patient care and streamline the operations of a respected medical practice.

* *Ownership & Leadership:* This is a high-visibility role where you will have significant autonomy to shape our CRM strategy from the ground up.

* *Urgent Need:* We are ready to hire immediately for the right candidate.

* *Competitive Compensation:* We offer a competitive salary and benefits package (health, dental, vision, PTO) commensurate with experience.

*How to Apply (URGENT PROCESS):*

If you are a Salesforce expert who is passionate about using technology to make a real-world difference, we need to speak with you *immediately*.

Please send your resume and a brief note explaining why you are the perfect fit for this mission-critical role at our healthcare clinic to *info.dxb@broadwayvascular.com with the subject line: *"Salesforce CRM Expert - (Your Name) .

*Broadway Vascular Clinic is an equal opportunity employer.

Job Type: Full-time

Pay: AED1.00 - AED2.00 per month

Experience:

• administering and configuring Salesforce: 3 years (Preferred)

Language:

• ENGLISH (Preferred)