CRM Manager

Job Description

Roles & Responsibilities

• Act as a point of contact for customer requests, complaints and escalating issues as appropriate & facilitate the internal approval mechanism for ensuring the work is done in a timely manner.
• Ensure the company documentation is accurate as per the guidelines of the legal authorities & company policies.
• Complete customer KYC & due diligence.
• Implement and enhance receivables collection mechanism across all projects
• Responsible for reaching out to customers for default payment collection.
• Ensure timely collection of outstanding receivables through robust follow up.
• Perform find allocation for the initial payment received from customer.
• Complete documentation of additional request by customer & obtain necessary approvals from respective departments.
• Prepare documentation work for portfolio & retain mortgages deals.
• Ensure customer-wise & unit-wise information is updated in the ERP.

Desired Candidate Profile

• Experience into collections
• Arabic speaking is a must
• Prefer Female candidate

Job Type: Full-time

Pay: AED6,000.00 - AED8,000.00 per month