CRM Mid Level Consultant - Techno-Functional

Job Summary:

We are seeking a dynamic and experienced Techno-Functional Consultant specializing in Microsoft Dynamics 365 CRM. This role bridges the gap between business needs and technical solutions combining hands-on system configuration and development with client-facing functional consulting. The ideal candidate will possess strong business acumen, deep technical expertise, and the communication skills necessary to deliver high-quality CRM implementations and support.

Key Responsibilities:

• Lead and facilitate requirements gathering sessions with stakeholders to understand business needs and translate them into functional specifications.
• Conduct workshops, client meetings, and system demos throughout the project lifecycle.
• Deliver professional consulting services during Dynamics CRM implementations and support engagements.
• Provide user training and end-user support to ensure adoption and system success.
• Prepare functional documentation including use cases, business process flows, and solution design documents.
• Assist in business process analysis, reengineering, and optimization using Dynamics CRM capabilities.
• Act as the primary liaison between business users and technical teams.
• Design, customize, and implement Dynamics 365 CRM solutions including configuration of entities, workflows, business process flows, forms, and dashboards.
• Develop custom plugins, workflows, and integrations using C#, .NET, JavaScript, Power Automate, and Power Apps.
• Work on Dynamics CRM development including Web Resources, SSRS reports, and custom connectors.
• Integrate Dynamics CRM with other Microsoft products and third-party applications.
• Perform data migration, cleansing, and integration using tools like Kingsway Soft or Informatica.
• Provide performance tuning, troubleshooting, and ongoing technical support.
• Participate in solution architecture design and contribute to best practices.

Required Qualifications:

• Bachelor's degree in computer science, Information Technology, or related field (master's degree is a plus).
• 4+ years of hands-on experience with Microsoft Dynamics 365 CRM (both on-premises and cloud versions).
• Strong experience in .NET, C#, JavaScript, SQL Server, and web technologies.
• Experience working with Dynamics 365 Dataverse, APIs, and Azure integrations.
• Proficient in using development tools such as Visual Studio, TFS, Git, or Azure DevOps.
• Familiarity with Agile methodology and DevOps practices.

Preferred Qualifications:

• Microsoft certifications such as PL-200, MB-210, or Dynamics 365 Functional Consultant certifications.
• Experience with the wider Microsoft Dynamics stack (AX, GP, Business Central).
• Exposure to Power Platform components such as Power Pages, Power Virtual Agents, and Power Apps Component Framework (PCF).
• Experience supporting 3rd-party add-ons or ISV solutions integrated with CRM.

Core Competencies:

• Strong analytical and problem-solving skills.
• Excellent communication and presentation skills with the ability to interact effectively with business and technical stakeholders.
• Ability to manage and deliver multiple tasks/projects independently or as part of a remote/distributed team.
• Strong initiative and ownership of solution delivery and client success.

What We Offer:

• Competitive salary and benefits
• Dollar Pegging
• Internet and Gym Reimbursements.
• Company Sponsored Subsidized Lunch
• Paid holidays and vacations.
• Medical outpatient reimbursement and inpatient facility.
• Opportunities to make a difference in a small, yet highly productive environment.
• Provident Fund
• Employee Centric Benefits and Policies
• Company sponsored certifications
• 5 Year service reward
• US-H1 Visa Offering