CRM Consultant

As a Customer Relationship Management (CRM) Consultant, you will be responsible for guiding clients through CRM software implementations, tailoring CRM solutions to align with business objectives, and optimizing processes to elevate customer satisfaction and loyalty. Your expertise will be instrumental in driving client success and achieving business growth.

Post Customer Relationship Management Consultant Job Responsibilities

• Analyze client business processes to identify CRM needs.
• Implement and customize CRM solutions for clients.
• Provide training and support to client staff on CRM systems.
• Monitor CRM system performance and suggest enhancements.
• Generate and interpret CRM analytics and reports.
• Collaborate with sales, marketing, and IT teams to ensure cohesive CRM strategies.
• Assist clients in resolving CRM-related issues and challenges.
• Resolve and provide guidance technical issues
• Identify, assess impact, and provide recommendation for resolution of issues related to business processes, procedural and system changes
• Working with customers to identify business requirements
• Crafting solutions to address the business needs of customers

Qualifications

• Bachelor's degree in Business, Marketing, IT, or related field.
• Proven experience in CRM consulting or management.
• Strong understanding of CRM software and technology.
• Excellent problem-solving and analytical skills.
• Exceptional communication and interpersonal abilities.
• Ability to manage multiple projects and meet deadlines.

Skills

• CRM Software (Zoho, Salesforce, HubSpot, etc.)
• Business Analysis
• Project Management
• Data Analysis
• Customer Service
• Technical Support
• Training and Development

Job Type: Full-time

Pay: Rs40,000.00 - Rs50,000.00 per month

Work Location: In person