CRM Specialist

The CRM Specialist supports the ME team with ad hoc analysis and reports, ensuring that FENDI CRM guidelines are implemented in the ME network. He/she will provide comprehensive administration and operative support to the other functions.

Job responsibilities

• :
  Maintain the database clean and reliable, manage clients reassignment and deduplication of profile
• s.Data Mining, KPIs tracking, Strategic Analysis and Reportin
• g.Creation and control of target list for all direct marketing activities and in-store event
• s.Cost control and budgeting activitie
• s.Ensure dedicated CRM training sessions for all the new joiners & CRM Ambassador
• s.Implement in-store moments calendar & support in all clienteling activation
• s.Creation of Competition benchmark report
• s.Support all logistic and operative activities for the direct marketin
• g.Support coordination between retail, merchandising and communication through the formalization of event

s.
Prof

• ile
  University Degree in Business or Econom
• ics.Advanced analytical ski
• lls.Excellent Excel and Power point mast
• ery.Fluency in Engl
• ish.Clienteling mind
• set.Previous experience in a similar role will be considered a p

lus.