Customer Account Manager

Role Overview

GKN Automotive India is seeking a dynamic and strategic Assistant / Deputy Manager – Commercial to lead customer account management and business development for our West Zone clients, including industry leaders like Tata Motors, Bajaj Auto, MG Motors, Stellantis, and Fiat. This high-impact role contributes directly to 30–40% of GKN India’s revenue and volume.

You’ll be the front-line contact for key accounts, driving new business, profitability, and long-term partnerships while collaborating with internal teams across Central Purchase, Plant Operations, Finance, and Global Account Management.

🔑 Key Responsibilities

• Lead pre-RFQ engagement , RFQ generation, quote preparation, and negotiation
• Drive competitive insights to shape winning proposals
• Maintain and improve profitability across current and new business
• Own budgeting, demand planning , and long-range strategy (4YP)
• Develop and execute customer business strategies
• Deep dive into customer systems, portals, vehicle cycle plans, and sourcing strategies
• Conduct strategic visits to foster customer intimacy and long-term growth
• Manage pricing mechanisms and settlements
• Support VAVE, ECN, and resourcing initiatives for cost competitiveness
• Collaborate with plant teams on supply chain, quality, and overdue issues
• Maintain costing databases and support MIS reporting
• Apply global key account management practices and profitability metrics
• Analyze and leverage competitive intelligence for business advantage

🎓 Qualifications & Experience

• Bachelor of Engineering (MBA preferred)
• 8–10 years in the auto component industry, ideally with Tier 1 system suppliers

Core Competencies

• Strong analytical and reasoning skills
• Excellent communication and negotiation abilities
• Collaborative mindset and team leadership potential
• Assertiveness, decision-making, and persuasive influence

🌟 Why Join Us?

At GKN Automotive India, you’ll be part of a high-performance team shaping the future of mobility. This role offers exposure to global account strategies, leadership development, and the opportunity to make a measurable impact on business growth.