Customer Care Agent

Order Management

Answer inbound calls and Online customer and take orders for a variety of dairy products.

Accurately record customer orders in the company's order management system.

Verify and confirm order details with customers to ensure precision.

Customer Service

Address customer inquiries regarding product availability, pricing, and delivery schedules.

Handle complaints and escalate unresolved issues to the appropriate department.

Maintain a polite and professional tone with customers at all times.

Product Knowledge

Stay updated on the company's product catalog, including new launches and seasonal items.

Provide customers with recommendations based on their needs.

Coordination and Communication

Communicate order details to inventory and logistics teams to ensure timely fulfillment.

Notify customers about any order changes, delays, or promotions.

Record Keeping and Reporting

Maintain accurate and up-to-date records of orders, cancellations, and customer feedback.

Prepare daily order reports for review by the Customer Service Manager.

Upselling and Promotion

Inform customers about special offers, discounts, or new products to boost sales.

Any other responsibilities provided by the company

Job Type: Contract

Application Question(s):

• Are you resident of Lahore?
• Can you travel to Green forts 2 on daily basis?
• Contract will be of 1 Month only are you interested in the job?

Education:

• Intermediate (Preferred)

Experience:

• Call Centre or Customer Care: 1 year (Required)

Work Location: In person