Customer Care Executive

Job Description – Customer Care Executive

Company: S.K. Translines Pvt. Ltd.
Location: Jalgaon, Maharashtra
Salary: ₹8,000 – ₹12,000 per month
Experience: 0–1 years (Freshers with good communication skills may apply)

About the Role

As a Customer Care Executive at S.K. Translines, you will be the first point of contact for our customers. Your role is to provide accurate information, resolve queries, and ensure a smooth customer experience. You will also support operational teams by coordinating with clients and ensuring timely communication.

Key Responsibilities

• Handle inbound and outbound calls, WhatsApp, and email inquiries from customers.
• Provide information about shipments, delivery schedules, and company services.
• Register customer complaints/issues and ensure quick resolution.
• Coordinate with operations, accounts, and logistics teams for updates.
• Maintain daily call logs, feedback, and issue tracking in company records.
• Build positive customer relationships with polite and professional communication.
• Follow up with customers until their issue/query is fully resolved.
• Assist in customer retention by ensuring satisfaction and timely support.

Required Skills & Qualifications

• Minimum 12th pass / Graduate preferred.
• Strong communication skills in Hindi, Marathi, and basic English.
• Good telephone etiquette and problem-solving attitude.
• Basic knowledge of MS Office / WhatsApp / Email handling.
• Ability to multitask and work in a team environment.
• Previous experience in logistics, transport, or customer service will be an advantage.

Job Type: Full-time

Pay: ₹8,000.00 - ₹12,000.00 per month

Work Location: In person