Customer Care Executive

Customer Care Executive – Courier & Logistics

Key Responsibilities:

• Handle customer inquiries via phone, email, and WhatsApp.
• Assist customers with booking, tracking, and delivery updates.
• Coordinate with operations team to resolve customer issues.
• Maintain records of leads, complaints, and follow-ups.
• Provide excellent service to ensure customer satisfaction.

Requirements:

• Good communication skills (English, Hindi, Punjabi preferred).
• Basic computer knowledge (MS Office / CRM tools).
• Previous experience in customer support or courier industry is a plus.
• Problem-solving attitude and ability to work under pressure.

Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹15,000.00 per month

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person