Customer Care Executive

Key Responsibilities

• Make outbound calls to customers for order confirmation.
• Verify customer details such as address, product selection, and payment mode.
• Clearly explain order details, expected dispatch timelines, and delivery updates.
• Share order status (confirmed, packed, dispatched, out for delivery, etc.).
• Handle basic customer queries with confidence and clarity.
• Maintain call records, update CRM/order dashboard.
• Coordinate with the operations/logistics team for smooth order processing.
• Ensure high customer satisfaction and a professional communication experience.

Requirements

• Good communication skills in Hindi + Fluent English (As mostly customer are south Indians).
• Confident and polite phone etiquette.
• Ability to handle customer queries with patience.
• Basic computer knowledge (Excel/Google Sheets is a plus).
• Ability to work responsibly without constant supervision.
• Prior experience in customer calling/support is an advantage, but not mandatory.

Who Should Apply

• Freshers looking for a customer-calling or telecalling role with English fluency
• Candidates who enjoy interacting with people
• Individuals who are reliable, organized, and good at communication

Job Type: Full-time

Pay: ₹9,685.11 - ₹12,000.00 per month

Benefits:

• Work from home

Work Location: Remote