Customer Care Executive

We are looking for a proactive and customer-focused Customer Care Executive to manage online customer interactions, follow-ups, and after-sales support. The ideal candidate will have excellent communication skills, the ability to handle customer concerns with patience and professionalism, and a strong commitment to ensuring customer satisfaction.

Key Responsibilities

• Handle customer queries through phone calls, emails, WhatsApp, and online platforms.
• Provide timely follow-up on pending customer requests and orders.
• Manage after-sales support, including issue resolution and customer feedback collection.
• Maintain accurate customer records and update CRM systems.
• Coordinate with internal teams (sales, production, logistics) to ensure smooth order execution.
• Identify customer needs and provide appropriate solutions.
• Ensure high levels of customer satisfaction and build long-term relationships.
• Prepare daily/weekly customer interaction reports.

Required Skills & Qualifications

• Female candidates preferred.
• 1–3 years of experience in customer care or customer support (online/telephonic).
• Excellent verbal and written communication skills in English.
• Proactive, confident, and customer-oriented.
• Ability to handle customer issues calmly and professionally.
• Spoken Hindi is an added advantage.
• Experience with CRM tools (Zoho CRM or similar) is desirable.
• Basic computer skills (MS Office, Email, WhatsApp Business, etc.).

Personal Attributes

• Empathetic, patient, and good listener.
• Strong problem-solving skills.
• Organized and able to multitask.
• Positive attitude and team player.

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹23,802.71 per month

Education:

• Bachelor's (Preferred)

Experience:

• Customer relationship management: 2 years (Preferred)

Work Location: In person