Customer Care Executive (Female) – Apparel Brand (E-commerce)

We are a growing apparel brand specializing in innerwear and shapewear, selling across leading e-commerce platforms in India. As we expand, we are looking to hire a female Customer Care Executive to join our team and help us deliver an excellent customer experience.

Role: Customer Care Executive (Female)

Location: On-site at our Vasai East office

Job Type: Full-time

Working Days: Monday to Saturday

Key Responsibilities:

• Respond to customer queries via phone, email, WhatsApp, and chat
• Handle issues related to orders, returns, exchanges, and product inquiries
• Coordinate with warehouse and logistics teams for timely resolutions
• Maintain accurate records of customer interactions
• Ensure fast and friendly communication to maintain high satisfaction

Key Requirements:

• Female candidate only
• Fluent in English (spoken and written)
• Good typing speed and strong written communication skills
• Prior customer service experience (preferably in e-commerce or apparel) is a plus
• Strong interpersonal skills and a customer-focused attitude
• Must be located in or around Vasai East and able to work from the office

Perks:

• Be part of a fast-growing apparel brand
• Positive and supportive work culture
• Gain experience in the booming e-commerce space

"Preference will be given to candidates with experience in the e-commerce industry."

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Paid sick time
• Paid time off

Ability to commute/relocate:

• Vasai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)

Language:

• English (Required)

Work Location: In person