Customer Care Officer – Import & Export Documentation

Human Capital HR Solutions

Location :Karachi

Job description

Customer Officer – Import & Export Documentation / Customer Care

Location: Port Qasim, Karachi

Industry : Maritime and logistics (A Joint Venture between Dubai and Pakistan)

Employment Type: Full-Time

Qualification: Minimum Bachelors

Human capital HR Solutions, is looking for a Customer Officer to support its operations at Port Qasim. This role is ideal for individuals with strong communication skills who can effectively handle customer interactions and documentation related to import and export processes.

Key Responsibilities:

Handle customer queries and provide timely and professional responses

Coordinate with clients regarding import and export documentation

Ensure accurate preparation and processing of required documents

Maintain clear and consistent communication with internal teams and customers

Provide excellent customer service and resolve issues efficiently

Keep records of customer interactions and documentation

Requirements:

Strong verbal and written communication skills

Customer-focused mindset with a professional attitude

Basic understanding of documentation processes (training can be provided)

Ability to manage multiple tasks and meet deadlines

Proficient in MS Office (Word, Excel, Outlook)

1 to 2 years of experience in customer service or similar role

What We Offer:

Opportunity to work in an international business environment

Exposure to import and export documentation processes

Professional growth and learning opportunities

Competitive salary package

How to Apply:

Send your CV to: careers1.hc@gmail.com

CC: careers@humancapitalintl.com

Subject Line: “Customer Officer – Import & Export Documentation / Customer Care”

Job Type: Full-time

Work Location: In person

Work Location: In person