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Customer Care Representative

Trevose, United States

Customer Care Representative

The Customer Care Representative provides customer service, project management, and account management support to internal and external customers. This role plays a critical role in the order management process ensuring the timely processing of orders and realistic delivery dates are confirmed. The Customer Care Representative will develop long term relationships with assigned customers and key stakeholders. This role will liaise between customers and cross functional internal teams to ensure the timely and successful delivery of orders according to customer needs.

Education:

4-year degree in Business related field, or comparable experience

Experience:

2 years of related customer service, sales or account management experience, or equivalent combination of education and experience

Interpersonal Skills:

Customer Orientation – ability to focus on the changing needs and wants of the customer
Strong teamwork and problem-solving skills
The ability to develop, maintain and strengthen partnerships with others inside or outside the organization
Able to work independently or as member of a team; must be organized and meet deadlines in stressful situations.
Strong written and verbal communication skills
Strong active listening skills
Ability to maintain positive relationships within a team environment; working well with people across the organization to gather information, make decisions, and recommendations to drive improvement
Ability to deal with a variety of interpersonal styles and personalities in an appropriate and diplomatic manner.

Technical Skills

Strong Microsoft Office skills and experience with CRM, ERP and business applications
Demonstrated ability to follow through on details and enter data into computers systems, CRM, ERP quickly and accurately

Other Skills