Customer Relation Executive

Pay: ₹15,000.00 - ₹20,000.00 per month

Job description:

Job Title: Customer Relations Executive

Location: Kolkata
Experience: 1–3 Years’
Salary: ₹15,000 – ₹20,000 per month
Qualification: Bachelor’s degree in Business Administration, Commerce or a related field.

Job Summary:

We are seeking a proactive and customer-focused Customer Relations Executive to manage client communications regarding pending orders, payments, and other customer concerns. The ideal candidate will act as a bridge between the company and clients, ensuring smooth transactions, resolving issues, and maintaining strong customer relationships.

Key Responsibilities:

· Contact clients for follow-ups on pending orders, overdue payments, and account-related queries.

· Coordinate with internal teams (Sales, Accounts, and Logistics) to resolve customer issues and provide accurate updates.

· Maintain and update records of customer interactions, transactions, and discussions.

· Send reminders and notifications regarding due payments and order status.

· Address customer complaints and escalate complex issues to the appropriate department.

· Assist in processing orders, invoices, and payment confirmations.

· Ensure customer satisfaction by providing timely and professional responses.

· Build strong relationships with clients to enhance customer retention and loyalty.

· Identify opportunities to improve customer service processes and recommend solutions.

Required Skills:

• Bachelor's degree in Business Administration, Commerce, or a related field.
• 1-3 years of experience in customer service, sales coordination, or accounts receivable roles.
• Strong communication and interpersonal skills.
• Excellent problem-solving abilities and attention to detail.
• Ability to manage multiple client accounts and prioritize tasks efficiently.
• Proficiency in MS Office (Excel, Word, Outlook) and CRM software.
• Knowledge of invoicing, payment follow-ups, and sales support operations is a plus.
• Ability to work independently as well as in a team.

Benefits:

• Competitive salary
• Opportunity to work with innovative tools and real-time data
• Growth opportunities within the company
• Supportive and collaborative work environment

Job Type: Full-time

Benefits:

• Cell phone reimbursement
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Yearly bonus

Work Location: In person

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Provident Fund

Education:

• Bachelor's (Required)

Experience:

• Customer relationship management: 2 years (Required)

Language:

• English (Required)

Work Location: In person