Customer Relation Officer

Job Summary:
The Customer Relationship Officer is responsible for maintaining strong relationships with customers, ensuring satisfaction, and handling inquiries or complaints efficiently.

Key Responsibilities:

• Build and maintain long-term relationships with customers
• Respond to customer inquiries via phone, email, or in person
• Resolve customer complaints in a timely and professional manner
• Provide information about products and services
• Maintain customer records and update databases
• Follow up with customers to ensure satisfaction
• Coordinate with internal teams to meet customer needs

Requirements:

• Bachelor’s degree in Business Administration or related field
• Strong communication and interpersonal skills
• Problem-solving ability
• Basic computer skills (MS Office, CRM systems)
• Previous customer service experience (preferred)

2. Banking / Financial Sector CRO JD

Job Title: Customer Relationship Officer (Banking)

Job Summary:
Responsible for managing client accounts, enhancing customer experience, and promoting banking products.

Key Responsibilities:

• Assist customers with account-related services
• Promote bank products (loans, credit cards, savings accounts)
• Handle customer complaints and service issues
• Ensure compliance with banking policies
• Achieve sales and service targets
• Maintain client records and documentation

Requirements:

• Bachelor’s degree (Finance/Business preferred)
• Knowledge of banking products
• Sales and negotiation skills
• Customer-focused attitude

3. Call Center / Support CRO JD

Job Title: Customer Relationship Officer (Call Center)

Job Summary:
Handle inbound/outbound calls to assist customers and ensure a high level of service quality.

Key Responsibilities:

• Answer customer calls and respond to queries
• Handle complaints and provide solutions
• Record customer interactions in CRM systems
• Meet call handling and quality targets
• Upsell or cross-sell services where applicable

Requirements:

• Intermediate/Bachelor’s qualification
• Good spoken communication skills
• Ability to work in shifts
• Basic computer knowledge

4. Sales-Focused CRO JD

Job Title: Customer Relationship Officer (Sales)

Job Summary:
Focus on building relationships while driving sales and revenue growth.

Key Responsibilities:

• Develop new customer relationships
• Follow up on leads and convert them into sales
• Maintain customer database
• Meet sales targets
• Provide after-sales support

Job Type: Full-time

Pay: Up to Rs40,000.00 per month

Work Location: In person