Customer Relations Executive - Property Development

Position Title: Customer Relations Executive

Industry: Property Development & Real Estate
Location: Karachi, Pakistan
Employment Type: Full-Time

Job Overview

A leading property development company in Karachi is seeking a professional and experienced Customer Relations Executive to manage client interactions, property inquiries, and ensure a smooth customer experience throughout the sales and post-sales process.

The ideal candidate will have 5–7 years of experience in client servicing or customer relations within the real estate sector, with excellent communication skills, a professional demeanor, and the ability to handle high-profile clients with discretion and efficiency.

Key ResponsibilitiesClient Communication & Relationship Management

• Serve as the main point of contact for clients, ensuring timely and professional responses.
• Build and maintain long-term relationships with existing and prospective clients.
• Coordinate property viewings, client meetings, and follow-ups with the sales team.
• Provide accurate information on payment schedules, project updates, and documentation.

Post-Sales Support

• Assist clients through booking, documentation, and property handover processes.
• Coordinate with finance and legal teams to ensure smooth transactions.
• Maintain records of client interactions, feedback, and correspondence for continuous improvement.

Administration & Coordination

• Prepare and manage client files, agreements, and reports.
• Support sales and marketing teams with client communication and coordination.
• Collaborate with management to enhance client experience and service standards.

Candidate ProfileEducation

• Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.

Experience

• 5–7 years of relevant experience in customer relations, client servicing, or sales coordination, preferably within the real estate or property development sector.

Skills & Competencies

• Excellent verbal and written communication in English and Urdu.
• Strong client-handling, negotiation, and problem-solving skills.
• Proficiency in MS Office (Word, Excel, PowerPoint) and CRM systems.
• Highly organized, confident, and able to manage multiple tasks effectively.
• Professional appearance with strong interpersonal and presentation skills.

Compensation & Benefits

• Competitive salary based on experience
• Performance-based incentives
• Opportunities for professional growth and skill development
• Collaborative and dynamic work environment

Job Type: Full-time

Pay: Rs80,000.00 - Rs100,000.00 per month

Ability to commute/relocate:

• Karachi: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Property Development: 5 years (Required)

Language:

• English (Required)
• Urdu (Required)

Work Location: In person