Customer Relations Specialist

Description:

About the Company:

We provide specialized subcontracting and technical assistance services to support clients in the transport and aerospace industries. We work closely with clients to ensure that our solutions meet their needs and exceed their expectations. Our team members are motivated individuals that do remarkable things every day!

AAA United States, Inc. has partnered with a company in Wichita, Kansas that is one of the world's largest manufacturers of aerostructures for commercial airplanes, defense platforms, and business/regional jets. With expertise in aluminum and advanced composite manufacturing solutions, the company’s core products include fuselages, integrated wings and wing components, pylons, and nacelles.

The Customer Relations Specialist serves as the primary point of contact for customers, providing exceptional service, addressing inquiries, resolving complaints, and fostering positive relationships to enhance customer satisfaction and loyalty.

Essential Job Functions:

• Ensures that the company provides the highest quality services during selected customer visits, exhibit trade shows, air shows, conferences, special events and product demonstrations, evaluations, and deliveries
• Provides support to senior management
• Manages budgets and the distribution of promotional items
• Interfaces with customers, leads agenda coordination for exhibit participation, air shows, product demonstrations, product evaluation, and special event planning
• Completes logistical requirements and supports overall marketing and program goals and objectives
• Ensures adherence to the agreed-to plan, customer commitments, budgets, schedule requirements, social event requirements, company and customer ethics regulations and guidelines
• Acts as liaison between customers and company executive management

Requirements:

• 5+years Customer Experience
• Detailed Oriented
• Aerospace Experience
• Degree with Customer Service Experience