Customer Relationship Associate

Job Title: Customer Relationship Associate
Location: On-Site – Rawalpindi
Job Type: Full-Time
Shift: Night Shift (5:45 PM – 3:00 AM PKT)
Salary: PKR 80,000 – 150,000/month + Commission

About Veclar Technologies

Established in 2018, Veclar Technologies is a U.S.-based B2B company specializing in innovative digital solutions for real estate professionals across the United States and Canada. Our services include digital marketing, IT support, and strategic client acquisition—empowering real estate businesses to scale effectively in a competitive environment.

Role Summary

We are looking for a highly motivated and customer-centric Customer Relationship Associate to join our on-site team. In this role, you will serve as the main point of contact for clients, ensuring a seamless onboarding process and building strong, long-term relationships. Your contributions will be key to enhancing client satisfaction, boosting retention, and supporting the company’s growth goals.

Key Responsibilities

• Act as the dedicated contact for assigned clients, providing timely and professional support.
• Partner with Client Managers to understand client objectives and recommend tailored services.
• Lead the onboarding process for new clients, ensuring a smooth handover and setup.
• Track client performance data to identify opportunities for upselling and cross-selling.
• Address client queries promptly and escalate unresolved issues appropriately.
• Maintain up-to-date and accurate client records using CRM tools.
• Generate and deliver regular performance reports for internal and client-facing use.
• Collaborate cross-functionally with Sales, Marketing, and Operations teams to ensure client success.
• Stay current on industry developments to provide valuable insights that drive client retention and growth.
• Consistently achieve KPIs related to client satisfaction, retention, and account expansion.

What We Offer

• Career Growth: Structured training, mentorship, and clear career progression paths.
• Innovative Culture: Join a fast-growing, tech-driven company shaping the future of real estate services.
• Team Environment: Work within a collaborative, supportive team culture.
• Competitive Pay: Attractive base salary, commissions, bonuses, and paid training.
• Work-Life Balance: Fixed night shifts aligned with North American business hours + annual paid leave.

Qualifications

• 6 months to 2 years of experience in customer service, account management, or B2B sales.
• Strong verbal and written communication skills in English.
• Hands-on experience with CRM platforms and client management tools.
• Excellent organizational skills and attention to detail.
• Proactive, self-motivated, and able to work both independently and in a team.
• Comfortable working night shifts aligned with U.S./Canadian time zones

Job Type: Full-time

Pay: Rs80,000.00 - Rs150,000.00 per month

Application Question(s):

• Are you open to working a night shift, as this role requires?
• Would you be able to commute to or work from Bahria Town Phase 7 for this position?
• May I ask if you had a chance to review the job description before submitting your application?

Work Location: In person