Customer Relationship Executive

Department: CRM
Industry: Real Estate
Gender: Female
Languages: Arabic & English (Mandatory)
Experience: Fresher / Up to 1 year
Salary: AED 5,000 – 6,000 (depending on experience)

Job Purpose

The CRM Executive will be responsible for managing customer relationships across the real estate lifecycle, ensuring excellent client experience from lead generation to post-sales support. The role focuses on coordination, communication, and timely resolution of customer queries.

Key Responsibilities

• Handle inbound and outbound customer interactions via phone, email, CRM tools, and walk-ins.
• Maintain and update customer data, leads, and client records accurately in the CRM system.
• Coordinate with Sales, Leasing, and Marketing teams to ensure smooth client handovers.
• Assist customers with project information, booking details, payment schedules, and documentation.
• Manage follow-ups with prospects and existing clients to ensure timely communication and closure.
• Address customer inquiries, complaints, and service requests professionally and within defined TAT.
• Support the sales team with client coordination, appointment scheduling, and site visit arrangements.
• Generate and share regular CRM reports on leads, conversions, customer feedback, and escalations.
• Ensure high standards of customer satisfaction and service quality aligned with real estate brand values.
• Adhere to company policies, data confidentiality, and CRM processes at all times.

Required Skills & Competencies

• Fluent communication skills in Arabic and English (verbal & written).
• Strong interpersonal and customer-handling skills.
• Basic knowledge or keen interest in the real estate industry (mandatory).
• Proficiency in MS Office; familiarity with CRM software is an advantage.
• Ability to multitask, prioritize work, and handle pressure professionally.
• Positive attitude, attention to detail, and problem-solving skills.

Preferred Candidate Profile

• Female candidate with a customer-centric mindset.
• Fresher or candidate with up to 1 year of experience in CRM, customer service, call center, or real estate support roles.
• Presentable, confident, and professional in client interactions.

Job Types: Full-time, Permanent

Pay: AED5,000.00 - AED6,000.00 per year

Application Question(s):

• Are you from the Real Estate Industry? If yes, then apply