Customer Relationship Management - CRM

This leadership role also involves overseeing how teams interact with CRM systems to manage client relationships, ensure data accuracy, and support business development efforts. The Operations Team Leader will play a key part in aligning CRM usage with company goals and client satisfaction standards.

Additional Responsibilities – CRM Focused

• Oversee the effective use of the company’s CRM system across departments (Sales, Accounts, HR, etc.).
• Ensure team members consistently update CRM with accurate client and project data.
• Analyze CRM data to identify trends, improve client engagement, and support strategic decisions.
• Work with relevant departments to streamline CRM processes and improve usability.
• Train staff on CRM best practices and monitor compliance with usage standards.
• Collaborate with management to use CRM insights for cross-selling and upselling opportunities.
• Coordinate with IT and software teams to address technical issues or customization needs related to the CRM platform.
• Maintain data hygiene and ensure GDPR or other data protection regulations are followed within CRM operations.

Preferred Experience (Updated)

• Hands-on experience with CRM systems
• Ability to interpret CRM analytics and translate them into actionable insights.
• Proven track record of improving customer data management and enhancing client experience through CRM tools.

Job Type: Full-time

Pay: AED3,000.00 - AED4,000.00 per month